My card shows it was cleared month ago but the card is saying it doesnt have enough money. Log in to your account with the email address we have on file and provide an updated email address. The programgives qualifying adult riders a 20% discount on BART trips. Please check out this 2022 guide to Seattle whale watching. After that, Clipper will not charge you untilafteryou tag your card and load your pass on it. During the summer during double sailing days, there is a luggage storage area at the Seattle Clipper terminal where you can store your luggage (for $10.00 per bag Credit Card ONLY, cash not accepted) while you see the sights in Seattle. Muni Fares & Passes | SFGOV - San Francisco A: You made me laugh, thanks! U.S. Immigration . You can travel from SeaTac Airport to Seattle Clipper terminal the following ways: We strongly recommend arriving one hour before departure time for your sailing. You can shorten the process by tagging a fare gate; card reader at a train station or ferry terminal; ticket machine at Golden Gate Ferry, Muni, SMART or VTA; or Clipper Add Value machine. We will send an email to confirm that you have updated information in your account. For more information, visit Sales and Service Locations. This page includes how to tag, card issues, and visitor info. San Francisco International Airport (SFO), Electric Personal Assistive Mobility Devices (EPAMDs), Elevator Locations and Accessibilty Pathways, except SFO where only paper tickets are sold as of October 2022, Some purchasing limits applyas outlined on our sales page, 2023 San Francisco Bay Area Rapid Transit District, Open the Wallet app and press the plus + icon, Open the Google Pay app, scroll down until you see the Discover section. What should I do if my card is lost or stolen? What happened to my order? Bicycles are charged a handling fee each way between Seattle and Victoria, BC and will be paid for at the ticket counter on your day of travel. Everything you need to know when you travel with Clipper! Note that it can take between 5 and 20 minutes to walk from the Wall Street parking garage to our Seattle terminal depending on various factors such as train crossings. For faster replacement, you also can pick up your replacement card at a Clipper Customer Service Center. BART isparticipating in the new Clipper START means-based fare pilot program, which is administered by the Metropolitan Transportation Commission. All FRS Clipper employees and crew are fully vaccinated against COVID-19. When booking online, please mark the box noting that a guest will require standard wheelchair assistance and contact us with any questions so that we may add a note to your reservation. You are required to pass through U.S. Immigration/Passport Control before boarding any departure from Victoria. redditads Promoted Interested in gaining a new perspective on things? Privacy Policy. Be sure to call your bank and credit card companies before departing to avoid any surprise charges and to inform them of your travel plans to prevent your card from being deactivated. To pay for your trip, tag your Clipper card or Clipper mobile on the ticket readers inside Muni buses and at Muni Metro fare gates. Yes, we offer a variety of locally-sourced food, drink and snack options that you can view on our online menu as well as various gift shop items. Just select your station on the Station List page, Just follow a few simple rules when taking your bike on BART, Find out quickly, using the BART Fare Calculator, Stay up-to-date with News Alerts sent by email or text, Explore the lastest job listings on our Careers page. Health, Security and Passport checks are done at the ticket counter for all Seattle Victoria passengers. Passengers will board the vessel after clearing through U.S. Customs and Border Protection Immigration processing. Applicants will need to bring documentation verifying age eligibility (for example: drivers license, photo ID card or birth certificate). The top outdoor viewing deck of San Juan Clipper is open and available to all guests during our trips and has bench seating but is not used for reserved seating. Phone. Please plan accordingly and allow sufficient time. Clipper Customer Service 877.878.8883 TDD/TTY: 711 or 800.735.2929 Monday-Friday 7 a.m.-7 p.m. Saturday 7 a.m.-4 p.m. You can use our automated phone service 24/7 to check balances and pass expiration dates. Home | Clipper Clipper card says still in progress : r/AskSF Clipper cards pending pass? : r/Bart - reddit.com Hop on our sleek, high-speed FRS Clipper catamarans for a relaxing and scenic cruise experience. How can I set up my card to automatically reload? Many businesses in Victoria accept U.S. dollars, but they are able to set their own exchange rate, so the rates may vary from store to storeand change will be given in Canadian dollars. No, every rider needs their own card or device (phone or watch) to pay for fares. Soak in outstanding ocean vistas and the fresh air, relax and play a card game with friends or cozy up in your comfortable reclining seat with a good a book. #16 of 92 Boat Tours & Water Sports in Seattle. You'll need to use the Clipper app to set up Auto-Reload for a card on your phone. Yes, you can set up your Clipper card to automatically reload cash value, multiple passes or any combination of cash value and passes. This might take a few seconds. If you don't have a pass on your card, it will deduct the discounted fare from the cash value on your card and apply any appropriate transfer discount. What Clipper services are available during the COVID-19 outbreak? Learn More about the future of clipper (external link) CLIPPER CUSTOMER SUPPORT. Can I load value on my mobile phone at a transit agency ticket office? questions, log in to your account. Youth 5-18 years old get 50% off with a youth Clipper card. TDD/TTY: 711 or 800.735.2929. Can I manage my Clipper account and pay my transit fares with my phone? Can I get reimbursed? Clipper card pending passes cash value I have loaded a lot of money on a clipper card through the website months ago. Reddit and its partners use cookies and similar technologies to provide you with a better experience. Yes, both vessels offer a gift shop with a wide array of fun and unique Pacific Northwest apparel including t-shirts, sweatshirts, hats and beanies as well as stickers and postcards. If you already have a card, you can choose to set up Auto-Reload when you load value online. 2020, Metropolitan Transportation Commission. I'd like to plan my visit to the Bay Area in advance. A little work up front helps you save money. When you tag your card, the Clipper reader will display the fare you paid and your remaining balance or pass expiration date. The bow of the vessel is also opened up when we are stopped to observe whales and sealife. Where To Use | Clipper If you are traveling on a transit service that charges based on distance or zones (BART, Caltrain, Golden Gate Transit, Marin Transit, San Francisco Bay Ferry, SMART and Sonoma County Transit) you will need to tag your card again at the end of your trip. Home | Clipper ADVISORY: Please refer to the Waterfront Seattle website and WSDOT website for updates and directions ahead of your planned travel and allow ample time for arrival to our Wall Street parking garage. "It's overwhelmed our ability to process the applications." Prior to that he was an assistant sports editor at the paper from 1984-1987. In Victoria, very limited daily pay parking is available at the terminal and overnight pay parking is available at the Hotel Grand Pacific, which is about a block from the terminal. There is a 50 cent surcharge per trip for paper tickets. Loading Value | Clipper To use Clipper on your phone, tag your phone by holding it near a Clipper reader every time you board a bus, train, or ferry including when you transfer. Comfort VIP Best of the best seats in Comfort Class! For your guests traveling to Canada, please read our ID and Requirements page carefully before booking travel. Select "Transit card" and "Add Clipper card". If you choose to provide bank account information, it may take up to 10 business days for Clipper to collect payment. You can use Clipper cards on all Bay Area transit agencies. On board the Victoria Clipper V ferry, A selection of locally-sourced meals, such as handmade sandwiches, yogurt parfaits, muffins and light snacks available for purchase on board. Learn more about required travel documents. Upon arrival in Seattle, you will pass through U.S. Customs to verify any purchases made on the trip. We will automatically send a declined payment notice to the email address in your Clipper account. And, to get it back, its an hour on hold, and three to five business days.. will be charged $40.00 USD / $45.00 CAD (Credit Card ONLY, Cash NOT accepted) per leg of travel. The money is still missing. BART is working to install Add Valuemachines that accept credit cards at all stations systemwide. How do I set up and use a Clipper card on my phone? I have loaded a lot of money on a clipper card through the website months ago. BART is primarily selling paper tickets from the vending machines. Your mobile wallet will display purchase options for your selected Clipper card. 3 1 1 Sponsored by Beverly Hills MD How to: Fix thinning brows. Within each class, there are upgrade sections as well. TDD/TTY: 711 or 800.735.2929. Boarding starts 1 hour before your boat is scheduled to leave. A single beep and a green light means you paid for your ride. Picking up your value means loading the value on your card after youve placed an online or phone order. However, you can park your car at nearby parking garages before boarding the Clipper (Bell St. Garage near the Seattle terminal, hourly parking at the Victoria terminal or the Hotel Grand Pacific in Victoria). Heres how long youll need to wait to pick it up: If you need to use your value right away, reload your card in person at a retailer, staffed location or self-serve machine, and youll be able to use it immediately. If you have more questions about Clipper services, Auto-Reload, passes and transit benefits during COVID-19, please see our Frequently Asked Questions. The Metropolitan Transportation Commission, as a public agency responsible for Clipper, is committed to operating its programs and services in accordance with federal, state and local civil rights laws and regulations. 2020, Metropolitan Transportation Commission. Select an amount of cash value or transit pass you want to load, and indicate you want to Auto-Reload this value. BART fares are set with a mileage-based formula, therefore time-based passes (e.g., weekly or monthly) are not available. If you are using a Clipper card (both with plastic card or on your iOS or Android smart device): When you get to the fare gate, you simply need to tag and go to pay for your ride. Roadshow, Kudos to Caltrans for following up on drivers complaint: Roadshow, With just 2 cameras, a Texas city controlled traffic at many intersections: Roadshow. Imagine you want to take a trip on SMART that costs $5.50. Had to call a couple of weeks ago, and got a live person really quickly. Note: These locations cannot replace RTC cards or cards associated with an employer, school or other institutional program. Final boarding is 15 minutes before the scheduled departure time. Your value will be available immediately if you add value to a card in Apple Wallet or Google Wallet, whether you are adding the value through the Clipper app or in your wallet. Yours is the first email Ive gotten on this issue. Hotel Package: Non-refundable within 4 days of travel date. If you used your old card with a transit benefit program, BART EZ Rider Parking or Bay Wheels, you will need to give that provider your new card serial number. Am I reloading this wrong online? This page includes how it works, mobile payments and Clipper mobile app. You are required to process through U.S. Customs & Border Protection Immigration processing before boarding any departure from Victoria. For a quicker response, we strongly recommend reaching out via our contact us form. Riders pay for BART with Clipper,the Bay Areas all-in-one transit card that is alsoaccepted on other transit systems in the region. Select machines accept credit and debit cards. If you buy a new 31-day pass in person at a retailer, ticket office or self-service machine while the previous pass is still active on your card, Clipper will simply extend the expiration date of your current pass by 31 days, with no gap in between. The card reader at Caltrain stations. PLEASE NOTE: Clippers terminals and the Victoria Clipper vessel are cashless, meaning purchases must be made with Visa, MasterCard, American Express or Discover Card. If you are not on the boat 15 minutes before the boat is scheduled to leave, you forfeit your seat and your fare. News; Twitter Twitter, Opens . Call us 800-888-2535; Contact us; Enter search term: Go. It still says my trip is in progress, any way to cancel this? Once your order is stored on Clipper readers and fare gates, you can tag your card to them to pick up the value. Includes one-way or round trip travel via the Clipper ferry. What happened to my order? 5 6 6 comments Best Add a Comment BooksandPandas 1 yr. ago I would give them a call! If you hear three beeps, you do not have sufficient value and need to add more value to your Clipper card. Embarcadero BART/Muni Station Concourse Monday-Friday, 8 a.m.-5 p.m. Saturdays: Temporarily Closed. At your request, we can mail you a new card with your balance restored, typically within 2 business days. This means anything that is considered a felony in Canada, even if it is not a felony in the U.S. All rights reserved. We strongly recommend that you check-in online prior to arriving at our terminals for travel. I got onto BART, realized I was going the wrong way, went back to the same station, and exited the station. Choose to stay logged in or to log out. All rights reserved. Select Clipper card and follow the instructions to add a card and load value. To add value to your Clipper card, open your mobile wallet on your phone. BART trips outside Embarcadero station to Balboa Park station in San Franciscoare charged full fare. Go Pass Clipper Transition FAQ | Stanford Transportation Skip the side navigation menu and go to the main content. Select Clipper card and follow the instructions to add a card and load value. Who CANNOT use Clipper on iPhone or Android phones for fare payment? What if I buy a new 31-day pass before my current pass expires? Call our Clipper Pacific Northwest travel experts at 800-888-2535 between 7am-7pm PDT (Mon-Fri). Or get help resolving other issues with your account. What if my Auto-Reload payment fails and/or the card reader says BLOCKED BAD DEBT? Seniors age 65 and over get62.5% off with a Senior Clipper card. Comfort Class Features priority boarding, a spacious private cabin area on the upper deck, leather seating as well as complimentary snacks and refreshments. The passenger-only round-trip fare for the Victoria Clipper ferry ranges from $115 USD $160 USD for a 7-day advance purchase round-trip ticket depending on the time of year. Discounts; Where to Use; Follow. Please visit theUS Homeland Security websitefor more information. Clipper A Clipper card makes it easy and affordable to ride VTA with free two-hour transfers. Our vessel also features one wheelchair accessible bathroom onboard. How did $300 disappear from our Clipper cards? Roadshow Even if you plan to use a credit card that is already associated with your account, you need to re-enter your cards security code. Felonies may also prevent you from entering Canada. Help | Clipper It is charged for those who enter a station, ride a train, and then exit the same station. If the condition evaluates to false (.F. We also offer special discounts for children and military personnel. Check Clipper News for holiday or modified hours. You can order a card and value online but note we can only mail cards to domestic addresses. Enjoy the convenience of booking the entire trip all at once. Our seating options include both Standard (non-window aisle) table options on the upper and lower deck as well as Premium (window aisle) seats. Please allow ample time in your schedule to check in required luggage. After the end of the sales window, be prepared to pay your fares with cash value. 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Yes, there is. If you have a question or comment that invoves Clipper, please contact Clipper Customer Service: Clipper Customer Service: Weekdays: 7:00 am - 7:00 pm Saturdays:7:00 am - 4:00 pm. Once you receive the email confirming successful payment, allow at least 1 day for your card to be unblocked. After 6 months, youll need to call Clipper Customer Service at 877.878.8883 (TDD/TTY 711 or 800.735.2929) for assistance. You may also call us at 1 (800) 888-2535 (7am 7pm PT, Mon-Fri) and a reservations agent will return your call to assist you as soon as possible. Fares | SFMTA Many transit agencies offer some type of 31-day pass for your convenience. See the, To add a card to your Android phone, open Google Pay and click the + sign. Key Clipper information translated to Chinese. Clipper Navigation - Wikipedia It depends on how you buy your pass. If you are setting up automatic reloading (Auto-Reload) with a bank account, allow an additional 10 days for value to be available. For account-related Clipper says it does not take funds away, even if the card goes unused for years. To request a transfer of cash value from one card to another, wait until you have received your Smart Pass Clipper card, then contact the Clipper Customer Service Center at 877.878.8883 (TTY/TDD 711 or 800.735.2929) to request they transfer your cash value to the new card. When I tag my card, what do the beeps and lights mean? The exception is BART HVD, which will be available the following day. All stations have Clipper vending machines, except SFO where only paper tickets are sold as of October 2022. If you are setting up automatic reloading (Auto-Reload) with a bank account, allow an additional 10 days for value to be available. Pay With This page includes protecting your privacy and information retention. Clipper is a reloadable fare payment card that can be used to store a Caltrain Monthly Pass, 8-ride Ticket and/or cash. See the Google Pay How-To page for more details. Use your Clipper card on all Bay Area transit systems, including Muni. This means we couldnt process your payment for automatic reloading. If its been more than 6 months, youll need to call us at 877.878.8883 or TDD/TTY 711 or 800.735.2929. ENTERING THE UNITED STATES: US citizens and US Lawful Permanent Residents do not need to provide proof of vaccination upon entry back into the US. Choose to stay logged in or to log out. This is just another barrier to transit: an opaque payment system. He started his journalism career as a sports editor in Iowa in 1975. Our departure times between Seattle and Victoria vary seasonally. All checked luggage items must be fully closed and contained (no protruding pieces or unclosed parts) to be accepted. No. Vending machinesaccept all U.S. coins and dollar bills (excluding $50 and $100 bills). The RTC Clipper card is a photo identification card. Caltrain - Clipper Tip: It takes 3-5 days (really) for | Facebook Use the same ticket when you exit. If you add value to a plastic card using the Clipper app, it will take as long as a card normally does for the value to be available. As others have answered, you can put a monthly pass for the current or upcoming month on your Clipper card, depending on the transportation system. The Metropolitan Transportation Commission, as a public agency responsible for Clipper, is committed to operating its programs and services in accordance with federal, state and local civil rights laws and regulations. Clipper is available for mobile phones through eitherApple PayorGoogle Pay. Why wasnt I notified this would happen? See our Virtual Tour of the Victoria Clipper V. Our direct route between Seattle and Victoria, BC on the Victoria Clipper V ferry is around 2 hours and 45 minutes between Pier 69 in downtown Seattle and Belleville Terminal in Victorias downtown Inner Harbor. Gary Richards has covered traffic and transportation in the Bay Area as Mr. Roadshow since 1992. If you enter a station and change your mind, seea station agent before exiting to avoid the excursion fare. If you want to change your class of seating, you will need to reach out to our Reservations team. You can use cash value on all transit systems that accept Clipper. Two beeps and a yellow light means you paid, but your remaining balance is less than $2. Choose your payment method and complete the order. For single rides, adult Clipper cardsget a 6.25% discount on cash value rides by buying $48 worth of value for $45 or $64 worth of value for $60. Learn More about the future of clipper (external link) CLIPPER CUSTOMER SUPPORT. All rights reserved. Ferry Building San Francisco Monday-Friday, 8 a.m.-6 p.m.Saturday, 8 a.m.-5 p.m.Sunday, 10 a.m.-4 p.m. 1600 Franklin Street Oakland Monday-Friday, 8 a.m.-5 p.m. 3331 North First St. San Jose Monday-Friday, 8:30 a.m.-4 p.m. 55-A West Santa Clara St. San Jose Monday-Friday, 9 a.m.-6 p.m. Should you want to change your booking in any capacity, a $30 USD fee will be charged and you must contact us to modify your booking. Have others had this problem with funds being frozen or seemingly disappearing from your Clipper card? Children from countries other than the US or Canada will require a passport and possibly a Visa. Paper Tickets Go Pass on Clipper Program | Caltrain The top outer viewing deck is open to all guests and is non-reserved seating to enjoy during our whale watching trips. You can load a Monthly Pass on your card, as well as cash value for Single Rides or a Day Pass.

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