Subscribe to RSS Best Viking River Cruises for 2023, 2024 & 2025 | Danube, Rhine Guests will have 24 months to select their new date and use their Risk-Free Guarantee Future Cruise Voucher to make a new reservation on any river, ocean or expedition cruise. Viking cancellation policy - Viking Ocean - Cruise Critic Community We didn't get to see Honduras as Viking tried to use their own tender to get to shore. Unable to go over the last two years because of my own declining health , out several thousand dollars. #1. 2023 Trustpilot, Inc. All rights reserved. Advertiser Disclosure: Some links to credit cards and other products on this website will earn an affiliate commission. We use dedicated people and clever technology to safeguard our platform. In 2021, the cruise line plans to launch their seventh ocean ship, Viking Venus. Only in very rare circumstances are the sailings canceled outright. Note that complaint text that is displayed might not represent all complaints filed with BBB. It is getting harder and harder to book excursions on Viking cruises, so I would advise anyone planning a cruise with them to think twice, if excursions are important to them. Viking Neptune is a new ship that will join the fleet in 2022. You could tear down the house and build a dam there, but that is not what is going to happen.. How could we?? River cruise lines do have contingency plans for dealing with river flow problems. Later after giving our deposit (another $8,000) we found out that ******** become a requirement to sail.My husband and I, both for health reasons can not get the vaccines and Viking to this time has been holding our money ($11,367.50) for 3 years (going to the 4th) even when we have requested several times and even hired an attorney to get our money back.When we booked the 2nd cruise, no one told us that we will loose our chance to get a refund. Instead, in the most extreme cases, AmaWaterways will create a new itinerary. They would fly to Italy and take an 8-day Viking River Cruise called . Given the current COVID situation (and that 3 of the 4 countries we were slated to visit are currently closed), we decided we should cancel. We appreciate you sharing your experience, Marie, although we regret to hear of your disappointment. Has Viking Cancelled Any 2022 Cruises - CruiseInfoClub.com Viking collects 3 fares for a 2 person room. Disappointed with Viking Cruises cancellation policy. The drought category in England has reached the most severe designation of severe drought. At the other end of the Po, ocean water has flooded the last 12 miles of the river damaging crops and contaminating drinking water. The climate in Europe is changing and not for the better. Viking Cruise Reviews (2023 UPDATED): Ratings of Viking River Cruises Viking Cruises | Cruise Ship List - Cruises Only them to clean my clothes again and every night I am on the cruise, Read full review of Viking River Cruises and 1 comment, 16 years' experience in successful complaint resolution, Each complaint is handled individually by highly qualified experts, Last but not least, all our services are absolutely free. Holland America Cruise Line | Travel Requirements & Safety Protocols. We appreciate you sharing your experience, Trevor, although we regret to hear of your disappointment. In order to catch the next flight from ************ to ******* to get to the cruise on time we had to pay the tickets ourselves. (Enrollment required for select benefits.). Viking Shores and Fjords - SEPT 2021 - Cancelled? Over in Southeast Asia, a new river ship, Viking Saigon, will cruise the Mekong. We booked a Viking River Cruise with AAA travel in August of 2019 for $14,497 for two people which excludes the insurance cost. We then Our Viking cruise embarkation was delayed by 2 days, shortening our trip from 12 to 10 days. Voyages offering the excursion to Floriade 2022 operate between July 16 and August 27, 2022 aboard River Empress. Unlike other river cruise lines, however, were very fortunate that we also operate numerous land tours throughout the region, so we have a fantastic network of local supplier-partners that we can leverage as necessary should alternate arrangements become necessary.. Companies will need more ships to carry the same amount of cargo, increasing transportation costs all of which have a negative impact on the European economy. Vikings' policy allows no refund under the circumstances (i.e. These conditions include: Lately, Europe has seen temperatures exceeding 40 degrees Celsius (104 degrees Fahrenheit). The booking # is *******. Get $200 back in statement credits each year on prepaid Fine Hotels + Resorts or The Hotel Collection bookings, which requires a minimum two-night stay, through American Express Travel when you pay with your Platinum Card. We paid 529+40 USD purchasing fees each for the tickets. Like most cruise lines, Viking canceled all of its sailings during the pandemic. It closely resembles one of Viking's highest rated world cruises in the past, Chairman Torstein Hagen said in a live webinar Sunday when passengers were notified of the change. Last week, the cruise line cancelled all 2022 departures on its Kiev, Black Sea & Bucharest itinerary and said it was evaluating 2022 sailing that call in Russia. In November ******************************************* She had major surgery December 12th. Taking over the Hilton in Taupo NZ, they were obnoxious. The cruise was cancelled due the pandemic ($11,367.50) For that reason, the Rhine River is feeling greater effects of river flow and sooner than compared with the Danube. We rebooked yet again and we're told that we had to have the vaccine before we would be able to take our trip. If you book a river cruise, you acknowledge that you might not get the exact itinerary you signed up for. For cruise news, reviews and tips, sign up for TPGs cruise newsletter. 'Not the cruise I signed up for': 30-fold increase in Covid cases But our plea was denied. South America & the Chilean Fjords - Viking Cruises As compensation we have been offered a derisory 200 voucher towards a future cruise. We also paid Port Tax for Honduras even though they chose not to book and pay to use the pier there. We also carry about 500 tons of water, that is ballast and fresh water for the guests.. was 4 units wide . We had not received any response from Viking about 10 days. Europe has many rivers where cruise lines operate. Read full review of Viking River Cruises Steve is a life-long avgeek and a points and miles player. We have been waiting patiently for two years for a refund, relying on the We had planned a trip in 2021 and when Viking changed their requirements we chose to cancel our trip. NEVER BUY A VIKING CRUISE VOUCHERWe will be sailing with a different cruise line and will not be back to Viking. We have since then tried to book a trip two times, and the required medical of a vaccine status made us cancel again. Cruise Line Travel Requirements - Cruises.com The couple shore excursions we went on were lame and horrible. I checked with many countries and all their restrictions have been dropped. Viking River Cruises Cancellation and Refund Policy However, as everyone knows, predicting the weather is not an exact science. Viking Announces Return of European River Cruises in July - Travel My family of 4 has booked a Viking cruise with a pre and post cruise excursion. We purchased Travel Protection Insurance. On top of that, they are asking for me to pay additional same $ 9,000. amount for me to go on this journey alone! If anyone on our team wouldnt recommend it to a friend or a family member, we wouldnt recommend it on The Points Guy either. I contacted Viking and was told the vouchers were not refundable because we had not cancelled at least 2 weeks prior to departure. This was a question that I asked myself before booking my Rhine River cruise. Now I see all this advertisement that waives ar fares , deposits and other things we paid for Horrible company in terms of customer service. In the case of low water, the crew can dump the ballast water and reduce the freshwater to 60 tons (two days worth), and just refill as needed. The photo is from my first premium, international award flight in 2012. Confirmation attached. More Cruises Canceled as Omicron Spreads - The New York Times However, the most important part of any cruise, for me is the excursion choice. RHINE GETAWAY. We have one ship starting in Amsterdam and one ship starting in BaselIf they cannot pass Kaub [the critically low water point on the Rhine], then [the passengers] all disembark on either side," he explained. Viking Celebrates Start Of Inaugural Season In North America's Great Lakes Read More May 17, 2022 Newest Ocean Ship In Viking's Award-Winning Fleet Named By The Countess Of Carnarvon Of Highclere Castle Read More May 12, 2022 Viking Takes Delivery of Newest Ocean Ship Read More April 25, 2022 I won't be booking any future cruise with them. coach. Refund or partial credit. River Cruises Respond to Austrian Lockdown, Impact on Sailings Viking Cruises has ceased all operations in Russia this year in response to the Russian invasion of Ukraine. Submitting a response indicates a willingness to work with customers to make things right. Which cruises have been cancelled in 2022? | Cruise.Blog Each time I received a pro forma answer saying "it is company policy that future cruise credits have no cash value and cannot be refunded or exchanged once booked." South America & the Chilean Fjords - Ocean Cruise Dates & Pricing South America & the Chilean Fjords From $5,999 | 18 Days | 8 Guided Tours | 4 Countries Itinerary Dates & Pricing Resources For current fares, please call a Viking Expert: 1-866-984-5464 or Request a Quote today. Viking will not honor this request. On 11/22 we received an email from Trip Mate regarding the resolution of our claim. Booked a trip just before covid hit which had to be canceled for obvious reasons. 2023-2025 OCEAN CRUISE AND AIR SAVINGS: Offer applies to bookings made from March 1-31, 2023. Our longtime Cruise Specialists Voyage Host, Tom Mullen, shares his thoughts from the last few days of the voyage, which took place January 5 to February 6, 2022. The current welcome offer on this card is quite lucrative. We have spent $25,000.00 including air far which we are also going to lose if not used by 12/31/2023. I told a member of staff about this and was directed to use a toilet on the top deck. We accepted and paid an additional insurance premium. Viking has responded to his passing by cancelling the nearly $9,000 I paid for my husbands share of the trip. It's also a classic cruise itinerary. Then in Philadelphia Viking Ocean and River is currently operating all upcoming scheduled itineraries. In May, Viking canceled that cruise. Thank you. We have a very good rain forecast for this Thursday/Friday, and fairly heavy rains coming, so [the situation] might change.. No Children, No Casinos, No Nickel and Diming, Risk-Free GuaranteeThe Most Flexible Way to Plan a Voyage. After contacting viking to inform the situation, Viking booked another flight for us. If the whole itinerary is changed, youll get to sail the new itinerary and receive a 100% future cruise credit to book another cruise. I have always liked Viking cruises and have been on 13, counting the one I am currently on. If water levels are low, cargo ships cannot carry their normal loads of freight. This account has been claimed by Viking River Cruises customer service / representatives through our verification process. Received most monies back but they held $1400 back which had to be used by 4/22.Just booked a $25000 trip with them and ask them to extend $1400 to July which they refused. Any time theres a heat wave in Europe, especially if coupled with lighter-than-average spring snow melt or rainfall, you can end up with low water in certain parts of Europe. London was on an older plane with 3 seats on the left and right. Crystal River Cruises has canceled its four remaining Crystal Ravel sailings this December. Viking, which operates both ocean and river cruises, has canceled all 2022 departures from its Kyiv, Black Sea and Bucharest itinerary . Norwegian Cruise Line | Travel Requirements & Safety Protocols. When you are covered by the Risk-Free Guarantee you may change your cruise reservation with notification to Viking. I also booked this trip years ago when there was . In a statement issued to the Star Tribune, Viking confirmed that some of the ship's first scheduled departures were canceled this summer, and that the luxury vessel is temporarily operating. This cruise has been sold out for weeks so if Viking reinstates the voucher, the cabin could be resold. Check here before booking an award fare. The flight from Amman Jordan to If you happen to be in the same position there is a group forming to file a class action law suit against Viking. It is a basic human right to be able to have access to flushing toilets and handwasting facilities. Floriade River Cruise Guide 2022 | Cruise Critic Experts are saying that the current drought in Europe could be the worst in 500 years, with water levels dropping, especially along the Rhine River. In times of high water, river boats can reduce their height by: Another aspect of river cruising is how much water does the ship draft? We were being reimbursed for the cash amount paid but not the amount of the vouchers. Opinions expressed here are the authors alone, not those of any bank, credit card issuer, airline or hotel chain, and have not been reviewed, approved or otherwise endorsed by any of these entities. They offered us a 150 dollar non refundable credit to be used onboard. Because there was no time for a further delay, we paid the tickets to the airline. Viking Cruises cancels 2022 Black Sea and Kiev (Ukraine) sailings Why? Labeled Verified, theyre about genuine experiences.Learn more about other kinds of reviews. Obviously, we cannot go on the trip. I advised Viking that my wife and I could not get the vaccine ever and asked for a refund of our primary payment. There are even more places your Platinum Card can get you complimentary entry and exclusive perks. If you are concerned about the water level on your upcoming river cruise, do your due diligence before you take any action. We rebooked for 2022 on 11/30/2020. Viking Ocean Ships Currently Sailing: Viking Jupiter Viking Orion Viking Mars Viking Neptune Viking Saturn Viking Sea Viking Sky Viking Star Viking Venus This complaint was posted by a verified customer. Or, you might have a few port stops changed out for new ones, or spend more time than you prefer in busses or hotels, possibly with shorter visits to destinations that now require longer bus rides. How is this hard? Many passengers were distressed by the lack of fresh water. I ask if I could have the number to her managers boss she said no. Schreiner says that the last time Europe experienced extremely low water levels, in 2018, the economic impact was around 5.4 million euros ($5.4 million). They can go up, they can go down, rain can come in.. Viking Cruises, and Other Lines, Changes Plans Because of Ukraine News We could not get a negative covid test in time for Just returned from Classis Panama Canal Cruise (11-21 February 2023) on the last day, running water for the shower, hand basins and toilets had been turned off from 5am to when we left the ship at 10.30am. I also called the insurance company and was told that to get a refund we had to notify them two weeks before the trip start date. Most river cruise lines do not allow guests to cancel pre-cruise without penalty except for in the most extreme circumstances. Cruise delayed because of COVID. **** called finally, apologized and said that he 'misread the rules', misunderstood the rules and this isn't a big deal (his attitude).

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