Search for participating airport lounges and eateries here . Work from any of our business lounges, reserve a dedicated desk, or hot desk in our sociable, shared open-plan office spaces, or take a private office of your own. Furthermore, it's our goal to make this an efficient yet very simple process. Once your agreement with us has been renewed, well confirm it via email. When I tried to cancel, I called my local Regus office at 7545 Irvine Center Drive. Pay by the day at discounted rates or choose five, ten, or unlimited days' access a month. Hi Ryan, The emails says I have a monthly service contract and states nothing about the auto renew clauses This company scams customers. + Free Sample of Insurance Cancellation letter Template. It then states that you must provide this written notice at least three months before that end date. Who has the free mental bandwidth to keep track? Our virtual offices are available in every major town and city worldwide, so you can represent your business professionally and maximize every opportunity. Besides, the facilities provided by you are also impeccable. Hi Andrew, Im sorry you felt the need to escalate this. This will returned to you after seven days unless you visit a lounge and we are unable to charge your registered payment card, e.g. My membership account number with the club is XXXX-XXXX-XXXX-XXXX.I have no complaints regarding your club and the facilities. Regus is extremely recommended if you want to lose your hard earned money. You can quickly and easily terminate your agreement through your online portal (myregus.com), by going to Account > Workspaces and services > End Agreement. Frequently Asked Questions - Planet Fitness They would not remove the items that I didn't want. If theres a service you dont wish to receive, you can opt out through your online account (www.myregus.com). They only communicate via email. From,Davis Patrick546 Sociosqu Rd.Bethlehem Utah 4533(939) 343-4534, To,Joan Romero45345 Lacinia AvenueIdaho Falls Ohio 19253. Your membership also gives you a number of other benefits: Once you've created an account, you can reserve a place to work at any of our workspaces using our comprehensive app. We fully understand the importance of receiving your refund promptly and have taken measures to make the process as smooth as possible for customers. With such a contract, it is likely that most people who have problems with Regus will give up before they even try to break their lease because they assume the bridge is stacked against them. if ure newbie and thinking of renting with them read this1) randomly deduct ur credit card and refuse to return it. It is a fundamental legal doctrine according to which if two persons sign a contract in which one person agrees to pay money in exchange for the provision of a particular service by the other person, if the second party does not provide the service, while the first party continues to pay as agreed, it is generally accepted that the first party has the right to: cancel the contract without penalty. I have a Regus lease and have been trying to cancel the agreement You have forcibly taken 2 months` rent without informing us with the details of the deposit card. We have checked and cannot find any payment details set up in your account. Please note that the Member Services department is open Monday through Friday from 9 am - 6pm, EST. Stay far away from Regus folks. Point Hacks is published by Point Hacks Australia Pty Ltd (ACN 622 987 160), a corporate authorised credit representative (Number: 504786) of MSC Advisory Pty Ltd ACN 607 459 441 (Australian Credit License: 480649), Search for participating airport lounges and eateries here . Deplorable behavior by Dr. Carrie Jaffe. Regus received the letter and allowed me to cancel my agreement with them! Click End Membership. Office: The promotion applies to any new Equipped Office contract signed for a minimum of 12 months. The document that you signed gives clear instructions on how to end an agreement; I am sorry if these terms came as a surprise and if you werent aware of this functionality And, as I am moving to another state, it won't be possible for me to continue with the same. Only pay for the services you need and access workspaces when required. Eventually, Regus members sign a lease, and if you really dive into that contract, you`ll find that it seems pretty one-sided, maybe even unfair, in Regus` favor, of course. But one week passed without update about a new location, and then an email came that the contract was cancelled retroactively. %%EOF You are also welcome to discuss these situations directly with the line manager of your local community team, who is in touch with you. They are so disorganized that they are billing for both accounts. https://www.justice.gov/opa/pr/justice-department-takes-action-against-covid-19-fraud. Your agreement clearly states it doesnt come to an end by itself and the cancellation policy is written in block capitals in its terms. Could you please email me at lorraine.brule@regus.com with your company name and account reference (as displayed on your invoice)? Since then, they've continuously sent me harassing emails, threaten me with debt collection, and even a lawsuit. Note- they are similar to Spirit Airlines. If a business owner needs to use a Regus resource for which they have a contract, but that resource is not available, it could have a massive negative impact on that business` ability to operate, and thus that business owner`s ability to earn income. It shows 16 British Pounds per top-up for me. Kind regards, Thank you, Lorraine Brule Global Customer Service at Regus, THIS IS A SCAMTHEY WILL RIP YOU OFF FOR PRACTICE.CRIMINALS,CRIMINALS,CRIMINALS!STAY AWAY!DO NOT SIGN ANYTHING WITH THEM!THIS IS A CRIMINAL ORGANISATION.WHATEVER YOU DO DO NOT USE THEM, Hi Lavor, Im sorry if you felt the need to escalate this. Again, there is no information in either the Agreement or the Terms about terminating after the automatic renewal date. We moved in to a Regus office in JAN 2022 and moved out JAN 2023. PDF Regus Offers Terms and Conditions And again, there is simply no legitimate reason for this. I found someone. If you would like to cancel your Member Benefits, please enter your email address and we will send you an email immediately with instructions. Neither document indicates that there is no opportunity to terminate for an entire year. 2.3.2. Overview Regus has a consumer rating of 1.08 stars from 265 reviews indicating that most customers are generally dissatisfied with their purchases. Membership Usage: Usage is measured in whole days and unused days cannot be carried over to the following month. If not, let us think for a moment about the case law. Mailforwarding, Hi Martin, The global pandemic has hit lots of businesses in different ways. No staff available for contacting on the event day. I checked my email and didn't see any confirmation emails from Regus. Don't be fooled by that. Meet in any city. By rigidly and uncompromisingly forcing me to pay an entire year of rent for an office I will not use is a violation of an"efficient yet very simple process" that is communicated clearly. WeWork Help Center CONSUMER BEWARE! Do not do business with this company. Id like to be able to help but havent been able to identify your account. If you could please email me at Michelle.spire@regus.com with your company details Ill ensure you are contacted as a matter of urgency. Pay by the day at discounted rates or choose five, ten, or unlimited days' access a month. {Address} thank you. We have since cancelled that card and the bank has told us that it will stop all attempts on its part if it tries to take more. This will ensure the agreement ends at the current final date and will not renew further. This comment was posted by a verified customer. Your e-Certificate is also valid for entry to other DragonPass participating lounges within a year form purchase. I have little to no faith that I will receive my deposit without hassle. In 2022, Regus removed all customers credit cards used for auto pay, in my experience, adding fees for over three months. You will see both the start and end date are clearly stated on your agreement; we did not chose the term for you. Membership to your club has been a nice experience so far in terms of relaxation and meeting new people. Thank you,Lorraine BruleGlobal Customer Service at Regus, been using them for 2 years, i would not recommend anyone to use them for these 3 following reasons. i said "Regus sold me a service that failed to meet my expectations, i signed up just yesterday. 2.3. The site staff try, but their hands are tied by the insensitive and blind executives that run the management team. You can also choose a coworking or office membership for 5,10, or unlimited days a month. If your home club is closed, please contact our member services department. A member of our team will get back to you as soon as we have the details. We have tried to explain how our agreements work. Hi Frank, Im sorry that you feel this way. They charge absurd late fees, even though I put the payment information in the system and their software failed to record it. Regus does not communicate with customers via telephone. Company Name: Carrie Jaffe or Accurate Assessments of San Diego I hope you can assist me in terminating my Agreement, effective 12/1/21 and having Regus accept my final payment of $219 on 12/18/21 as final payment in full. *T&Cs apply. Frustrated I shut down the second account as well. You'll motivate your team to create a great working environment to ensure customer satisfaction and retention. I was using virtual office space. Global Customer Service at Regus, **BEWARE OF MANY HIDDEN CHARGES ON YOUR INVOICES! Just terrible management at Regus. The local team do recognize that it would be advantageous for our day office customers to have space available at all times and they are currently working with the third party to arrive at a solution. Regus sold me a month-to-month office lease, but then when I cancelled before the end of 1-month, tried to extend my lease by an additional 1.5 months, and also refused to refund my deposit. With office and coworking membership, can I keep using the same private office for consecutive days? Last year I don't want to continue and not lengthening my contract for another year hence i decided not to sign the contract. I believe you must provide a 3-month notice (read your agreement). The prices for lounges vary, starting from $14 USD in many Chinese cities to $35 USD in Singapore and Seoul, $40 USD in Dubai and LA, right up to a ridiculous $85 USD in Doha. They are scammers, and incredibly dishonest. That contract is illegal because i didnt sign for another year extension, it was theirs but they sneakily lengthen my contract wihout my approval. please give me my refund. No one would contact me over the phone. Then makes an excuse! We appreciate your business. Prior to any renewal, our customers receive courtesy email reminders. You fuzzed-out the membership number, but not the QR code (Which can be read to get the complete number). Hi Hongxu, You can call, but they don't know what's going on and have little to no authority to fix the issue. In April of 2021, I tried to set up a virtual office with Regus. You have a business to run and our objective is to partner with you to help you grow even further. Find workspace. IMPORTANT: The Gourmet Society x DragonPass page appears to be working as of 26 July 2021. Their automated system was charging me for a service their system just added to my account. I hope youll continue to serve more and more people and make their life happy and prosperous. The center itself have no problem and sales are nice before you join. I have offered all kinds of mitigation but in all that time no one has come back with a firm proposal. If you need any support, please feel free to contact me at michelle.spire@regus.com with your account details. After being in my new office they are increasing rent by 8.7%. If you are having troubles you can contact the centre team directly who will help guide you and then confirm that it has been set up correctly. We call this the "Veeto Demand" period. Originally, total costs 20k THB, but end up with 50k THB. This does not apply to contract's renewal or expansion. this is absolutely gross and scam. This should not come as a surprise to any customer. They charged us for three months after we cancelled in August. You should request your retainer refund online and it will be refunded within 30 days after your agreement end date. Disgusting behaviour. Kind regards, Lorraine BruleGlobal Customer Service at Regus. You can change your membership when its time to renew - just let us know. It is clean and smart and well organised. They will respond to your inquiry as soon as possible. Thank you for your consideration. For a company as big as Regus to not have a complaints procedure this is appalling. Regus' Cancellation Policy is not consumer friendly and is made so most of the contract auto-renewl for another 1 year term. This may sound like a Debbie-Downer analogy to you, but you have to remember that Regus rents space to business owners who are likely to depend entirely on their business for a living. She at least implied that Hannah`s use of the printer was a nuisance. Regus will convert your monthly sign up to a 6 month contract using small print in an email. Here are 8 tips for writing great reviews. its been 3 years since i left and they dirtily use debt collection and lawyer to harass me. Well done regus u are scum, Tip for consumers:stay with regus if u want to lose your money, Hi, Without further options, I contacted my credit card company and they put a stop on the payment. We need to hold 2 months of product fees and the increase in your office monthly fee meant we held a lower amount. PDF These General Terms and Conditions apply to Office/Co -Working - Regus If you are able to travel in the near future, wed also recommend you look at buying single-entry lounge passes initially, rather than signing up for a membership. Date of experience: February 19, 2023. * All prices quoted are valid at the time of application, based on 24-month contracts. Once a class has ended, no changes can be made . In the next paragraph, you should ask the authority for confirmation of cancellation. Now, I am writing less than five weeks after signing the agreement and would consider myself a committed enemy of this company. I replied that the only solution I will accept is for the contract to be canceled and the money returned. All of our services and costs are detailed in the agreement you signed. Assistant Global Customer Service at Regus. For example, if you sign up for a 12-month agreement to start on 15 March, we will bill you pro rata from 15 March to the end of that month, and then your 12-month agreement will run from 1 April until 31 March the following year. If youd value having further assistance, please send your contact details to me at sandra.melody@regus.com. You can reach out to them by raising a query via the online account (help section). Chargeback invoices were billed to you due to the cancellation of valid initial payments from your end. www.myregus.com), a late fee was charged since the payment for your first invoice was received late and the other ones havent been paid at all. **Carry out day-to-day business activities in an equipped private THINKPOD office available for the day. Lorraine Brule If you would like further clarification about your renewal, have any specific billing or payment concerns please email me directly at michelle.spire@regus.com with your account details and Ill ensure a member of the team contacts you. The offices are comfortable, The office staff are accommodating, always reaching out to help us out. Get A Quote. its been estimated that half of regus' revenues came from contract auto renewal3) non existent customer servicetheir company only exist to take ur money. We ask all our customers to add an automated payment method to their account. Read this thread and my post on what to do to defend yourself The person that provided me with my quote knew that an auto-renewal would be triggered and hid that from me. Yes. Products used:I signed up for a virtual office space. We pay those as well. Today I haven't visited a Regus office in over two years yet the bills keep coming. Our dedicated teams work hard to help all customers but I can also help you have this resolved. Has anyone successfully gotten out of a lease with regus? Our team is ready to answer your questions. French has been your invoice and communication language since day one but Ive just updated it to English for you. They are trying to infer that we owe over 10,000 dollars although the account has been canceled for years. The additional increase in your monthly fee is due to the annual indexation. Anyone can write a Trustpilot review. Companies like this should be ashamed of themselves that they have manipulate consumers into doing business with them. So, I don't think there won't be an issue with it. And answer could take 2-3 weeks! 3. After several attempts back and forth- the contract doesn't stand and they are going to deduct a higher amount. How many days access a month do I get with my membership? Press J to jump to the feed. Copyright 2023 Community Evangelical Church. It is just because of the nature of my job. Hi Cami, Im sorry that you feel this way. It is unfortunate to hear that youve encountered a system error on our website during the purchase of the agreement. 2023 Trustpilot, Inc. All rights reserved. Melaleuca: The Wellness Company 205 0 obj <>stream Avoid at all costs. Note: If you`re bored with the legal language, I suggest you skip this section and move on to the part that explains step by step how Hannah got out of her Regus lease. As they are then listed as public spaces, they are available on a first come first served basis and with a hotel in close proximity, there are times the parking spaces can become very limited. However, DragonPass offers the ability to buy single passes for certain lounges without needing to be a member. No refund/credit if less than 10 days. Best regards, Best, Lorraine Brule Global Customer Service at Regus, Funny thing about IWG regus is when someone expose them online about their dishonest practices they will quickly respond to it and come up with standard copy-and-paste template answers in order to give positive impressions to newcomers that their company is good. Thank you, Hi Vladyslav, I wish I never did business with this company. That price is per person per visit, but it seems like a guest does not actually have a membership themselves: Also worth noting that they do seem to have made a purchase authorisation on my card (29.03 at current exchange rates) via Stripe. Has anyone achieved resolution through the alleged "here to help" email addresses of michelle spires & loraine brle from regus? Hannah in California Please go to www.regus.com/feedback and click the I want to report a problem button. Lorraine Brule The other thing you can do is threaten to file a complaint with your local district attorney and be prepared to follow up on it. Shut it down because I didn't need it anymore. They are thieves and scammers! Unlike a standard office lease, where you can have one or two tenants per space, Regus office space is sometimes overbooked because it`s difficult to predict when each of the hundred simultaneous tenants in a room may need to use a particular resource. And in particular, I would like to thank Stephen and Maddie on the front desk who went out of their way to help me with a business project last week. Did yours get refunded? They have absolutely no live customer service representative who you can discuss your billing issue with and if you try and cancel, they demand the remainder payment length of your contract.

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