Day of game they said only had 2 tickets available and sold my other 4. Hi Jim, we're disappointed to hear that you did not end up travelling to the event, as we never want you to miss shows you're looking forward to.. Based on the records shown on your order, the tickets were delivered via electronic transfer at 10:24 AM eastern time, more than 90 minutes before the start of the event. I then got an email saying that I would get my tickets for the new scheduled event for July 30, 2022, 3 days before the event I still did not have my tickets, I spent many hours on live chat and on the phone with them, telling me I would have my tickets for the day of the event. I was purchasing 3 tickets and wanted to make sure we are all seated together. It goes against our guidelines to offer incentives for reviews. Not only did he make the ticket purchasing process extremely easy, he was also able to slash a little off of the total price of my large order. I then I received an electronic transfer notification which I followed through on. I paid $600 for 4 tickets, I didnt receive my tickets, they kept telling I would get them closer to the game. Address: 111 N. Canal Street. Its location on this page may change next time you visit. Parking lot operators have sole discretion to refuse entry if you arrive late to an event, as it is understood to be common practice to arrive before an event is scheduled to begin. Can I exchange my tickets for a different quantity, or for tickets to another date or event? So, if you sell tickets for $100, you will receive $90. We also confirm that your tickets are general admission. Rest assured that we monitor all postponed events closely for news on cancellations and new dates, and we'll let you know as soon as we have an update from the venue. For further help, send us a direct message. Save. The email made a vague reference to covid 19 but no definite reason was given. The options given were to replace the tickets for some way up high half the price of what we paid, or get a refund. It offers a 100%. I used their site this morning to purchase two tickets to a show. Your trust is important to us. Get buying tips about Ticket Websites delivered to your inbox. The event was then rescheduled for July of 2021and then cancelled again. Thank you. I spoke with Carlos A over the phone to purchase my tickets. 5.5 Total Score. The guarantee protects buyers from getting invalid tickets and ensures they receive their tickets on time. The Insurance is not included. 36 employees at Vivid Seats have reviewed Vivid Seats across various culture dimensions, providing their opinions on items ranging from executive ratings to the pace at work. It also assists sellers who have tickets and want to sell them safely. Group tickets DO NOT need to have electronic tickets. Desired outcome: We apologize for the frustration you experienced. We have diverse sellers to provide many purchasing options for our fans to have a great buying experience. Vivid seats sucks. I wasnt sure what that meant and they informed me that by clicking view tickets on the email they sent me to confirm my purchase I had accepted the tickets. My friends and I attend several differant venues and purchase tickets online. Ong please do not use this businessshadey as a summer afternoon under a big oak tree. For the love of whatever deity you believe in DO NOT BUY EVENT TICKETS FROM THIS SITE. If you still have concerns about your order, we encourage you to reach out to our specialized team via direct message over social media. They refunded, but I am out 2 nights for the hotel. Meaning the purchaser ( me) is supposed to drive 4 hrs to the event without receiving my ticket in advance. If Vivid Seats don't refund bc they may think I did recieve & use the tickets, wouldn't there be proof somehow showing my tickets were scanned upon entry to the game? Vivid Seats is a full-service marketplace that facilitates transactions between fans looking to buy or resell tickets to their favorite sports, concerts, and theater events. Ticket master from now on! I was going to the AFC championship game and bought a parking pass from Vivid Seats. *******@yahoo.com I should never hear from y'all again, Called today to get tickets for Cardinals game. In my other order, my tickets didn't arrive until the night before the concert; that was a little nerve-wracking, but their customer service and chat support was great and they assured me they would monitor the situation. The support team was very friendly, knowledgeable about the event, and got me great seats. If there is more I will do that as well lost time and money. With the plethora of ticket resell sites, this is one to avoid. No refund offered!! They are kind courteous very easy to understand and very efficient made sure that I was accommodated and went out of their way to make sure that I was happy and that I was getting what I wanted and that's very important was not trying to rush me off the phone they were very patient and professional and nowadays a lot of people are not professional but vivid the young lady that talked to me and was Tony she was superb. Sellers listing their tickets for sale do set their own prices and some sellers price tickets lower or higher than face value. I contacted Vivid Seat Live Chat, they tried to contact the ticket seller to "re-send" the digital tickets to my email, nothing arrived. We encourage you to monitor your bank and email for further updates on your order. The. We were able to review your order file and confirm that there was no communication for your order until after the event had passed. Maria did a great job helping to fix an issue I had with applying credits to purchase tickets. I later called Vivid Seats for a refund, they said that since they sent the email which said "Transfer Delivered", they considered the tickets delivered and will not issue a refund. First time using Vivid Seats to get tickets. They refused to issue a refund as they said the tickets were sent via email. The company VIVIDSEATS claims the tickets were transferred to TICKETMASTER. they are all the same basically. The company offers promotional deals and discounts via email, and, according to the website, Vivid Seats ships tickets directly to you in any of the following forms: Vivid Seats gives sellers a safe online marketplace to find interested buyers. Vivid Seats Engaged Employer Overview 368 Reviews 9 Jobs 382 Salaries 124 Interviews 97 Benefits 9 Photos 56 Diversity + Add a Review Vivid Seats Reviews Updated Feb 21, 2023 Find Reviews Clear All Full-time, Part-time English Filter Found 360 of over 368 reviews Sort Popular Popular COVID-19 Related Highest Rating Lowest Rating Most Recent I would like a refund, apology and explanation why the seller didn't send the tickets but I received a confirmation of delivery?!?!. However, no matter what link they have provided I cannot access these tickets. At this venue, Section B is behind the Pit. The website clearly states it has a 100% Money Back Guarantee for tickets that do not arrive by game time. Date of experience: 26 February 2023. Tried and tried last night (4/10/22) and again most of the morning (4/11/22) to buy tickets. They refuse to give a refund due to sending the tickets prior to showtime. It is a safe and secure process. We also confirm the one time courtesy was given to you due to the offered upgraded replacements that were denied by you. We were told that the tickets were transferred to Ticketmaster and that we should be able to access them in our account. . Tickets to Aint to Proud Stage Play in West Palm Beach. We were able to confirm that a previous advocate was able to move forward with giving you a full refund for your order and uploaded a $75 in store credit under your order file as a one time courtesy. Couldnt cancel that ticket either. Disputed several times and no resolution till this day. I had an expensive ticket to the Garrison Keillor show at Red Rocks. I tried not to trip thinking I could sell them forward. I suggest never doing business with them. When I got to the rodeo they couldn't find my ticket so I had to get a new one! Jeremy of Las Vegas, NV Verified Reviewer. I do expect a refund of the differance that the seats should sell for. They didn't even attempt to make it right. I had to buy either 1 or 3. Unsubscribe easily. It is free to list your tickets on Vivid Seats, but there is a 10% commission taken out of the final sale price. You can count on usas our fans already know. I simply want a partial refund because I feel that is fair. We would like the opportunity to turn this around for you. We could not access or find on Ticketmaster and vivid customer dis-service. Vivid seats purchases tickets with false names and resells them at 2x to 3x their face value. Avoid purchasing thru Vivid at all cost. One can only hope these ticket monopolies will be better regulated in the near future. It asked how many tickets I wanted which I selected two. Since the tickets were delivered in time for the event with the transfer at 10:24 AM that day, that is why we advised that your order was not eligible for a refund. 1239964100050. Not game day yet so have not opened app for seats. We use dedicated people and clever technology to safeguard our platform. The company says it "provides a legit, safe and secure platform. On the BBB, VIVIDSEATS has over 100 complaints over wrongful billing, just in the last 36 months. I usually stick to stubhub. Is SeatGeek Legit? He reassured me of any concerns I had and was very patient with me. I was unable to get the sale price on the website, so I called and got a excellent representative whom explained everything and took his time and gave me good advice. I tried to do that and apparently the event originator didn't enable reselling, so the agent was lying. To that end, we always provide a full breakdown of the order total (including fees) prior to purchase. Never again. Chicago Illinois I have knee issues so very kind to help so we don't walk far. Looking for the best way to buy and sell mobile tickets? When I called Vivid Seats Customer Service, they said their policy states that these tickets are "in the same Zone so they cant help me". First received an e-mail asking me to call because there was an issue. I have had good luck on the majority of purchases, but when issues arise, customer service is quick to point out that they are a middle man and this is an issue between you and the originating source of the ticket. I got an email the day they were supposed to get to me saying that they were sent but I would need different tickets to use at the venue. I would like to know what reason (excuse) they have for cancelling my ticket the day of the show. This not only hurts our venues reputation, but cheats the artist, as the additional ticket price is not shared.

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